TrainLife not Shipping orders for a few days

January 04, 2017 3 Comments

TrainLife not Shipping orders for a few days

TrainLife has it's store and warehouse in a portion of a building shared by another tenant. Unfortunately on the morning of 1.4.2017 the roof of the neighboring tenants suite collapsed.

The Good News: No one was hurt in the collapse and the roof above the TrainLife.com suite is a different structure from that of our neighbors so aside from a bit of water coming into our space from their fire suppression system there has been no damage to any of the inventory or equipment in the TrainLife.com space.

The Bad News: Because of the level of damage sustained to the building both the power and gas has been shut off to our offices. This means that orders cannot be shipped for the time being.

We expect all of these issues to be resolved in the next few days and will get ALL orders shipped out ASAP.  We apologize for any inconvenience this may cause and thank you for your patience. Our employees will be working from different locations so we appreciate your understanding if we are a little slower to respond than usual.

Please continue to buy with confidence. Our inventory is in perfect shape and once we have access to the building again we will start shipping orders quickly!

Thank you for being the greatest customers and fans on earth!

The TrainLife.com Team





3 Responses

James A. Curley,Sr.
James A. Curley,Sr.

January 23, 2019

My last order arrived in perfect shape,but I do feel badly for your nieghbors.Prayfully everything will be back to normal real soon. I’ll wait to order anything else until I get the okay from you.

Jack Bogan
Jack Bogan

February 15, 2017

Thanks for keeping everyone up to date. Hope you get everything up and running!

george metevelis
george metevelis

January 14, 2017

Received my order today and these exactrail cars are great. Glad to do business with you, and hope everything is back to normal.

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