A Letter to the TrainLife.com Community

March 16, 2020 2 Comments

A Letter to the TrainLife.com Community

Dear Friends,

During these unprecedented and unsettling times, the safety and well-being of our  employees, customers, as well that of our community and the human family is on the top of our minds. We want to let you know the actions we are taking to be good neighbors, community partners and humans:

  • We have decided to close our TrainLife.com retail store starting today (March 16th) and will reopen to encourage social distancing in the Provo, Utah Area. 
  •  It remains our pleasure to serve you at TrainLife.com, our warehouse and customer service staff is at the ready to ship orders you place or answer any questions you may have. We appreciate your understanding if orders take a bit longer than normal to ship as we are having to make some changes to how we do things in our warehouse to reduce any exposure risks.
  • As we learn more and navigate a lot of uncertainty we will continue to try to do what's right, we hope that we can continue to serve you and share in your hobby and passion.

We count ourselves lucky to serve you, our customers, through TrainLife.com. Through our interactions with you we get to participate in something that you love.  It is our belief that only when you follow your passions and explore your interests do you truly live.

We are thinking of you and your loved ones and appreciate the small role we get to play in your lives. If you have any questions, feel free to reach out to us any time.

We will continue to send updates as/if things change. Stay safe and healthy!

Thank you 

The TrainLife.com Team

P.S. - for our local Provo, UT store patrons that need modeling supplies or a model railroading fix, please do your shopping on TrainLife.com and select the 'Pick Up' option on the shipping selection page.

2 Responses

Mark Lee
Mark Lee

August 06, 2020

Thank you ExactRail for all the support you give us in the Model Railroaders Community. It is because of the care you take and your professional products that you sell that keeps us Model Railroading Associates enthusiastic about tomorrow. Yes we are all riding a storm, but we will prevail! My prayer is that for every friend I have made and hand I’ve shaken in train-shows and more, may we all get thru this together stronger than ever before with our Creator’s help. God’s blessings of safety, peace and good health be upon all those who may read this…

Scott Galkin
Scott Galkin

April 09, 2020

I just ordered your last CSX B36-7 and previously ordered the NS B36-7 from your company. Love your products and will eventually purchase EXACTRAIL from you as long as I maintain my health. I wish the best for you all and all others (HUMANITY) healthy and sick and will hope and pray we make it through this tragic time. This too shall pass with GOD’s Love and Grace:)

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